Welcome to Love and Luz Creations ("we," "our," "us"). By accessing or purchasing from our website at loveandluz.com, you agree to comply with and be bound by these Terms and Conditions.
These Terms and Conditions apply to all visitors, users, and customers of our site. Please read them carefully before using our website or making a purchase.
Love and Luz Creations is a small-batch craft business based in Noblesville, Indiana, USA. We specialize in handmade soaps, candles, and artisan gift products made with care and creativity.
Our mission is to create high-quality, handcrafted products that bring light, love, and warmth into everyday life, while maintaining a commitment to quality, artistry, and customer satisfaction.
If you do not agree to these Terms, please do not use our website.
Love and Luz Creations, LLC offers a variety of handcrafted soaps, candles, lotions, massage oil, self-care items, gift sets, custom creations, and other artisan items. From time to time, we may also offer complementary products or resale items that align with our brand and quality standards.
We take care to describe, photograph, and present our products accurately. However, because many of our products are handmade in small batches, each item is unique. Variations in color, texture, size, shape, or fragrance are natural and part of the handcrafted process. These differences to not constitute a defect and are not grounds for replacement or refund.
Product images on our website are for illustrative purposes only and may differ slightly from the item you receive. We make every effort to ensure accurate descriptions, but we do not guarantee that product details or other content on our website are error-free, complete, or current.
We reserve the right to discontinue or modify products, packaging, and designs at any time without prior notice.
All prices listed on our website are shown in U.S. dollars (USD) and are subject to change at any time without priori, notice. We reserve the right to correct pricing errors, update product prices, or modify promotional offers as needed.
Payments are securely processed through trusted third-party platforms. We currently accept major credit cards, debit cards, Venmo, and Paypal. By completing a purchase, you agree to provide valid payment information and authorize Love and Luz Creations, LLC to charge the total amount to your order, including applicable taxes and shipping.
Sales Tax: Orders shipped within the state of Indiana will be charged Indiana sales tax as required by law. Out-of-state orders will be subject to applicable tax rules for the delivery location, if any.
Order Confirmation: After placing your order, you will receive an email confirmation summarizing your purchase. If we identify an issue with your payment, address, or product availability, we will contact you promptly.
We reserve the right to refuse or cancel any order if fraudulent, unauthorized, or suspicious activity is suspected.
Shipping and Delivery:
Processing Time: All orders are processed and prepared for shipment within 3-5 business days after payment is received, excluding weekends and holidays. During busy seasons or special promotions, processing times may be slightly longer.
Shipping Carriers:
We ship orders through trusted carriers including USPS, UPS, and FedEx. You will receive a shipment confirmation email once your order has been dispatched, which may include tracking information when available.
Delivery Times:
Estimated delivery times are provided by the carrier and may vary based on location, weather, or seasonal volume. Please note that these are estimates only and are beyond our control once the package leaves our facility.
Delays and Lost Packages:
Love and Luz Creations, LLC is not responsible for shipping delays, lost packages, or delivery errors caused by the carrier or incorrect shipping information provided by the customer. If a package is lost or delayed, we will assist you in contacting the carrier to file a claim, but replacement or refunds are not guaranteed once the carrier has confirmed delivery.
Local Pickup:
We may offer local pickup or delivery by agreement for customers in the Noblesville and Indianapolis, Indiana area. Local pickup arrangements must be scheduled in advance and confirmed by email.
Privacy and Data Protection:
